Key Performance Indicators Overview
Productivity
Appears on the dashboard, in the results evaluation, in the MEO, and in the monthly planner.
Productivity includes all hours worked that were recorded at operational stations (excluding vacation and sick leave hours).
[You can determine in the local settings → Planning → Stations whether a station is considered (non-)operational.] You can find this setting here.
Example:
Assume a café achieved sales of €2800 on a working day. On that day, a total of 40 hours were worked (excluding vacation and sick leave hours).
In this case, productivity is calculated as follows:
Productivity = €2800 : 40 hours = €70 per hour
This means that for every hour worked, an average of €70 in sales was generated.
Labor Cost Ratio:
Wage costs (including costs for managers and absences) of all stations as well as estimated ancillary wage costs. This appears in the day planner, monthly planner, and benchmarking.
Example:
A café has labor costs (including costs for managers and absences as well as estimated ancillary wage costs) of €50 in one hour and generates sales of €200 in that hour.
Labor Cost Ratio = €50 : €200 x 100% = 25%
This means that 25% of the sales in that hour were used for labor costs.
Nesto KPIs:
You can find these in Evaluation → Results Evaluation. There are three key figures we consider:
How good was the planning?
This column shows the number of over- and understaffed hours in the duty roster compared to the actual required personnel demand (based on the sales generated).
How good was the forecast?
This column shows the number of over- and understaffed hours in the forecast compared to the actual required personnel demand (based on the sales generated).
How good was the implementation on the floor compared to the optimal personnel demand?
This column shows the number of over- and understaffed hours based on the recorded working times compared to the actual required personnel demand (based on the sales generated during opening hours).
For all three key figures: The smaller the number of hours, the closer you were to the optimal demand determined based on the actual sales generated.
The Optimal Demand
What determines the optimal demand?
From the MEO
From the minimum staffing requirement
From the additional personnel requirement
From the actual sales
Operational Hours:
Hours recorded at operational stations. Which stations are considered operational and which are not can be set in Nesto. Typically, the management station is set as non-operational; these hours are not included. However, if managers—for example—work in the kitchen, these hours are included and also flow into the operational productivity. This provides much more meaningful key figures than if only the employee’s contract type is used as a distinction.
Optimal Hours:
Number of employee hours that would have been optimal according to the MEO for the actual sales achieved.
Hourly Deviations:
Hourly over- and understaffing compared to the optimum from the MEO, summed up for the entire day.